Paramind has a well-defined and mature Helpdesk support management process which allows affective capture, reporting, tracking and resolution of issues. This process supports a distributed delivery enviroment wherein work responsabilities can be effectively divided amongs various orrganizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs).

Request/ Problem management
Incident Management
Work around/Resolution
Patch Deployment
Root cause analysis
End-user Interaction
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